## Setup Recommendations for Windows/PC Users

#### Hardware/Software Recommendations

- Minimum: 486 66MHZ machine with 16MB RAM, 256 color monitor
- Recommended: Pentium 100MHZ with 32MB RAM, 64K color monitor
- 50-70MB free disk space on C drive (Suggested for Windows swap files)
- CD ROM drive, 2x or greater
- Windows 95 or NT operating system
- Recommended browser: Internet Explorer, Version 4.01 or greater
- RealPlayer G2 or RealPlayer Plus G2

CAUTION: IE 3.02 is NOT recommended due to potential Java incompatibilities with this application. It is highly recommended that IE 3.02 users upgrade to a LATER version of IE or use Netscape Navigator 4.5 or greater. (Do not install an earlier version of IE over IE 3.02. The files which cause Java incompatibilities are not replaced when an earlier version is re-installed.) Other options are presented under trouble shooting.

#### Setup Recommendations

- From the Windows Control Panel, set your video monitor display to 64,000 colors (high color, 16 bit) or more, and set your display area to 640 x 480 pixels.
- Close any open applications to conserve memory and CPU resources.
- Turn off any unwanted browser toolbars and status bars to maximize the viewing area.

IMPORTANT: Use single mouse clicks throughout the course. Response time will vary depending on your local Java implementation. Try several variations to determine the response time on your system. Multiple, rapid mouse clicks can create erratic responses in the program, and in the user! Also, before advancing to another page in the course, ensure that the audio narration is stopped first. You can manually stop the narration by clicking the stop button on the audio control bar.

#### General Troubleshooting [Windows Only]

Problem: Unable to play sound or find audio plug-in under Internet Explorer.
Solution: Check that RealPlayer is set as the default .rm player.
If necessary, use Add/Remove Programs in the Windows Control Panel to install RealPlayer G2, or install from www.real.com.
Problem: Everytime the application is quit and the browser is exited, the Bookmarks, Notes and Test Scores are lost.
Solution: The current implementation of this application does not provide the user with the capability to save Bookmarks, Notes and Test Scores for future sessions. Therefore, print out all the information required before quitting.
Problem: "File not found" when running from a networked hard drive.
Solution: Map the drive to a drive letter.
Problem: Security exception error using Internet Explorer 3.02.
Solution: Use Netscape Navigator 4.5 or greater, or use a later version of IE.
Problem: Application seems to take a long time loading the menu, or the navigation bar, or test pages.
Solution: This program is Java-driven and the speed and performance is dependent on your local hardware and software implementation. Some wait periods will occur while the Java applets load. Watch the browser status bar at the bottom of the screen for loading status. Future browser versions are likely to enhance overall performance.
Problem: Java error.
Solution: Ensure Java is enabled in your browser options window.
NOTE: If you are accessing the program in an Intranet configuration, check with your network administrator to ensure that your computer has the necessary access privileges.